Chatbots are a thing. Yes, they may seem gimmicky on the surface. But a lot has changed since the days of SmarterChild. Dig a little deeper and you’ll find there’s more to them than meets the eye.
First, chatbots are, essentially, gateways to voice apps. Whether you use Alexa, Siri, Google Assistant, or Cortana, building apps with a conversational interface is a new norm. Second, chatbots can provide a first line of support that users can feel comfortable interacting with.
Continue reading “Microsoft Azure’s QnA Maker: Making FAQs a bit more chatty”