I’ve used enough CRMs to know the difference between AI that saves time and AI that just sells hype. There are plenty of tools that “summarize your calls” but still can’t find last week’s lead note.
So when every platform started shouting AI first! this year, I decided to test which ones actually walk the talk. Specifically, two of the loudest names in the room: HubSpot CRM and Freshworks Freddy AI.
Both promised “autonomous agents.” Both said they’d help automate workflows, personalize customer journeys, and basically free my teams from admin hell. But their idea of “smart” couldn’t be more different.
Continue reading “HubSpot CRM vs Freshworks Freddy AI: The 2026 AI Showdown”