For SaaS companies, customer support is one of the most important factors for retaining customers. While many AI tools in the market help you with the support, I found out the tool that claims to be the fastest customer support assistant.
Fernand is the fastest and calmest AI customer support that helps you draft the perfect replies to your customers.
Quick glance at the best part: Fernand is made only and only for SaaS.
Let’s begin the Fernand review.
Quick Verdict, Pros and Cons
Fernand is an AI-driven customer support assistant designed exclusively for SaaS companies. Its fast and calm interface ensures efficient query resolution by providing detailed rule builders, seamless integrations, and smart automations that save time and reduce errors.
While Fernand excels in real-time syncing and native integrations, it still has a limited number of third-party integrations, which might be a drawback for some businesses.
Its flat-rate pricing makes it a budget-friendly option for smaller SaaS companies.
Pros:
- Exclusively designed for SaaS customer support needs
- Fast, real-time syncing across screens and modules
- Smart rules and shortcuts for automating responses
- Native payment and API integrations for streamlined workflows
- Affordable flat-rate pricing with no hidden costs
Cons:
- Limited third-party integrations (e.g., CRM)
- Advanced features depend on ongoing development
- May lack flexibility for businesses relying on diverse app ecosystems
Fernand is an excellent choice for SaaS businesses looking for a dedicated, cost-effective solution to enhance customer support productivity.
How Fernand can help you with Customer Support?
AI can handle your customers in a lot better ways but there are various factors you need to take into consideration for better services. Small mistakes from AI can jeopardize your impression in front of your loyal customers.
Fernand not only syncs with all your screens and modules but provides you with the most detailed condition (snippet and rules) builder. This reduces the chances of error and ensures proper customer satisfaction.
Smart replies, Shortcuts, and Rules
The foundation of building solid customer support is the replies to your customer queries.
To begin with, you get the basic features such as generative replies (Fernand uses OpenAI API to generate the replies). However, the most interesting part is to execute multiple responses based on your rules.
At first, when you receive a customer complaint, you can use a shortcut to create rules, assign it to anyone, reply, snooze, etc.
Once you are in, you can set up smart replies and automation which are steps followed by rules.
Fernand allows multiple integrations. So, you can also set up multiple rules for the automation. You can change the status of an email, assign it to anyone, and even trigger a financial action based on the replies.
To make things simpler, they even allow you to take action based on the lines of the email.
You take actions based on language, message text, attachments, status, subscription, period, etc.
So, if you can redirect emails to the respective team based on the triggers.
Integration and Syncing – Everything in one place
SaaS customer support is different from all the other web apps. You need to check multiple factors before you can reply to the customers.
For that, you need the customer information at your fingertip. Switching tab or even clicking on the customer name to check their subscription wastes your precious time.
Fernand makes it quite easier by displaying the customer information (metadata) directly. The small feature saves a lot of your time.
You can also fetch the data from API and display it in the sidebar.
But that’s not even this section is for.
Let’s talk about syncs and integration.
While testing other apps, I had to wait a second or two if I switched different tabs. That’s not the case with Fernand.
All the screens are synced and loaded in real-time. Despite being a second, if not a few milliseconds, this removes the annoying loading screen or unsynced pages.
The feature I liked best is the native payment integration and other APIs. To be honest, Fernand still lacks some of the important integrations such as CRM. However, the integrations are increasing which is a great step.
So, you can easily issue a refund right from inside the app if the customer complaint is not resolved.
Fernand Review: Should you Get Fernand?
Fernand is an AI customer assistant whose ultimate goal is to improve your customer support.
To make it easier for you to understand, I have divided this section is three subsections.
Is Fernand the fastest and best AI customer support agent?
As advertised, it makes your customer support task calmer and faster.
But, is it worth it? Should you make the switch?
Here’s what I found:
I will begin with the main goal of Fernand’s review – fast customer support.
The short answer is, YES, it makes your customer support journey a lot faster and calmer with a ton of features.
Coming to the integrations, I loved the native payment integration, APIs, and even Linear integration. Attio and Github will surely make it easier. However, it still lacks a lot of integrations.
Fernand Pricing: How much does the AI Agent Cost?
They have a flat pricing of $29 per month per user. You get all the features in it.
To test out the services, you get a 14-day free trial. There is no credit card required to test out the service.
Compared to its main competitor – Intercom – Fernand offers a lot of affordable plans with solid features.
A few more integrations would’ve added a cherry on top of the cake, but the $29 pricing is still great value for the money.
Getting Started: How to get Fernand?
You can simply sign up for an account at Fernand.
They have an easy-to-use interface where you will get a step-by-step guide to set up your account.
The first step is to confirm your email, and then you can proceed with your channel.
After completing these, you can carry on by creating a snippet, adding a rule, or simply exploring the platform.
If you’re planning to switch, you can easily request them a free migration service. Alternatively, you can start with a template to make things easier.
Conclusion
To provide a final verdict for Fernand’s review, I considered all the factors. Starting from pricing to simplicity to functionality. If you are a SaaS business looking to automate your customer support journey, Fernand is surely worth a try.
The affordable pricing with attractive features makes it a no-brainer deal. I even recommend this tool for smaller SaaS services as there is only one plan for all which has all the features included.
However, the biggest disadvantage is the number of integrations. They are increasing the number of integrations as a few of them are already under development.
Some SaaS owners might still have troubles if you have more third-party apps integrated.
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